Acceptable Use Policy

1. Prohibited activities

• Spam & unsolicited messaging. Sending bulk email, SMS, WhatsApp or Telegram messages without proper consent or opt-in records.
• Illegal content. Hosting, transmitting or facilitating content that is illegal in India, the recipient's jurisdiction, or both.
• Malware & abuse. Distributing viruses, ransomware, phishing payloads or malicious code; probing, scanning or testing the platform for vulnerabilities except under our coordinated disclosure programme.
• Intellectual property infringement. Uploading or transmitting content that infringes copyright, trade marks, patents or trade secrets.
• Privacy violations. Processing personal data without a lawful basis or proper notice; impersonation; doxxing.
• Harassment & abuse. Targeting individuals with hateful, threatening, sexually exploitative or violent content.
• Fraud. Conducting any fraudulent scheme, deceptive practices, fake-store operations or misrepresentation.
• Reverse engineering. Attempting to extract source code, decompile, or build a competing product using the platform.
• Resource abuse. Activity that disproportionately consumes platform capacity (e.g. uncapped scraping, denial-of-service patterns, infinite loops).
• Circumvention. Bypassing rate limits, plan limits, security controls, geofencing or licensing restrictions.
• Sanctioned dealings. Using the platform to do business with parties or in territories subject to international sanctions.
• Unauthorised data scraping from the platform itself, including the API, beyond what is permitted by your plan.
• Violation of integrated-service terms. Using Razorpay, Meta WhatsApp Business, Telegram, MSG91 or Google services in breach of their respective terms.

2. Communications-channel rules

3. Tenant responsibility for End-Customers

As the data controller of your End-Customer data, you are responsible for ensuring all communications, payments and data processing carried out through your Workspace comply with applicable law. You will provide your End-Customers with your own privacy notice, terms of sale and refund policy.

4. Reporting abuse

To report misuse of the platform, suspected fraud, content that infringes your rights, or a security issue, email abuse@vizible.in. Include URLs, timestamps, screenshots and any other context that helps us investigate. For copyright takedowns, include the information required by the Indian Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and (where applicable) the U.S. DMCA.

5. Enforcement

We may, in our reasonable discretion and depending on severity:

• Issue a warning and require remedial action.
• Throttle or restrict specific features (e.g. outbound messaging) pending investigation.
• Suspend the offending Tenant User or the entire Workspace.
• Terminate the account, with retention of records as required by law.
• Cooperate with law-enforcement and regulators where required.

Suspensions intended to protect the platform or third parties may be effected without prior notice. We will provide notice and an opportunity to remedy where it is safe and lawful to do so.

6. Vulnerability disclosure

Security researchers are welcome. Please email security@vizible.in with a proof-of-concept and stop testing as soon as a vulnerability is confirmed. Do not access data that is not your own, do not exfiltrate data, and do not test against production accounts of other Tenants. We will acknowledge reports within 72 hours and will not pursue legal action against good-faith research conducted in compliance with this paragraph.