Vizible Legal
Grievance Redressal
India IT Rules 2021 grievance officer and escalation process.
FYNBIT TECH PRIVATE LIMITED maintains a grievance redressal mechanism in accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the grievance-officer provisions of the Digital Personal Data Protection Act, 2023. This page tells you how to raise a grievance and how we will respond.
1. Grievance Officer
Name: [TO BE FILLED]
Designation: Grievance Officer
Email: grievance@vizible.in
Phone: [TO BE FILLED]
Postal: Office of the Grievance Officer, FYNBIT TECH PRIVATE LIMITED, The Capital, F5 Realtors Office No.224, 2nd Floor, Hadapsar, Pune - 411013, Maharashtra, India
2. What you can raise
The Grievance Officer accepts complaints about:
- Any breach of the Privacy Policy, the Terms of Service or the Acceptable Use Policy.
- Personal data processing issues, including requests to access, correct, port or erase your personal data.
- Unlawful, harmful, infringing or objectionable content hosted on the platform.
- Suspension or termination of your Workspace, Tenant User account or specific feature.
- Any other issue you have been unable to resolve through normal support channels.
3. How to raise a grievance
- Email your grievance to grievance@vizible.in with a clear subject line beginning with "Grievance:".
- Include your name, contact details, the email registered on your account (if any), the URL or reference of the matter you are complaining about, the nature of your complaint and the outcome you would like.
- Attach screenshots or other evidence where helpful. Mark anything sensitive accordingly.
- If you are raising a grievance on behalf of another person, please establish that you are authorised to do so.
4. Acknowledgement & resolution timelines
- We will acknowledge your grievance within 24 hours.
- We will resolve your grievance within 15 days of receipt, or sooner where required by law for specific categories of complaint.
- Where resolution requires longer (e.g. complex investigations), we will keep you informed of progress and the expected completion date.
5. Specific timelines under law
- Removal of certain content under Rule 3(2)(b) of the IT Rules, 2021 — within 24 hours of receipt of a valid complaint about content prohibited under that rule (e.g. content depicting an individual in an intimate manner).
- Personal data requests under the DPDP Act — within statutory timelines once the rules under the Act are notified.
- Refund-related grievances — handled in line with our Refund & Cancellation Policy.
6. Escalation
If you are not satisfied with the resolution of your grievance, you may:
- Request an escalation to the senior management team at legal@vizible.in.
- Approach the Data Protection Board of India once the DPDP Act's rules are notified, for matters relating to personal data.
- Pursue any remedies available to you under applicable consumer-protection or data-protection law.